Customer complaints and field jobs for MikroTik ISPs, in one list
Last updated: 19 October 2026
Complaints arrive by phone, WhatsApp, Facebook and at the door - and get lost. RadiusNest puts every customer problem, every new connection request and every job for your technicians in one list, each with its own notes, until it is done.
Where jobs come from
- Report a problem - on the customer's own account page, after they sign in. RadiusNest notes their account at that moment (active, finished, connected or not), so you can tell an unpaid package from a real fault before anyone drives out.
- Telegram - a message to your Telegram bot from a signed-in customer becomes a job too.
- Get connected - a short public form for new customers: name, phone, address and, if they like, their phone's location on a map. Share the link on Facebook, WhatsApp or a poster.
- You - add a job yourself, by customer username or just a name and address.
A customer who reports again while the problem is still open is added to the same job, not a new one.
Working through the list
- You are told about every new problem and connection request on Telegram and by email.
- Give a job to a technician - they are emailed with the details.
- Status: Open, Working on it, Done or Cancelled. Every change and every note is kept in the job's history.
- A job with a location has an Open in Maps link; every phone number has call and WhatsApp links.
- The menu shows how many are waiting - for a technician, the ones given to them.
What it costs
Included with every RadiusNest account, the free trial too. Your team logins can work jobs; only the owner can delete one.
Questions
How do customers report a problem?
On their own account page (your self-service link) after signing in, or by messaging your Telegram bot. Both land on your Jobs page and you are told on Telegram and by email.
Can people who are not customers yet ask for a connection?
Yes. Share your Get connected link. They type their name, phone and address and can share their location. It lands on your Jobs page as a new connection request.
Will a customer who complains three times make three jobs?
No. While their problem is open, each new report is added to the same job as a note.
Can I give jobs to my technicians?
Yes. Give a job to anyone in your team. They are emailed, see it in their list, add notes and mark it done.
What does it cost?
Included with every RadiusNest account, the free trial too.