Privacy policy

Last updated: 2 October 2026

This page explains what RadiusNest ("we"), operated by Muhammad Ilyas, stores when you use this website, the RadiusNest dashboard and the MikBot Telegram bot, why we store it, how long we keep it and what you can ask us to do with it. Contact: support@radiusnest.net.

1. Two kinds of information

  • Your account information - about you, the internet provider who uses RadiusNest. We decide how this is used, as described here.
  • Your customers' information - the users, logins and usage you manage in the dashboard. This belongs to you. We hold it only to provide the service to you and on your instructions; you are responsible for telling your own customers how you use it.

2. What we store

  • Account: your name, email address and phone number, the name of your business, and a securely hashed password (we cannot read it). If you choose Google sign-in, we receive your name and email address from Google. Staff and reseller logins you create are stored the same way.
  • Your network data: your routers, packages, users and vouchers, and for each user the login name, password, device address (MAC), the address given out, when sessions started and ended and how much data was carried. Login attempts are logged with the reason they were accepted or refused.
  • Live view of a router (only if you turn it on): the router's own figures, such as processor load, memory, interfaces and who is online, read at the moment you look at them and not kept.
  • Payments to us: the plan, amount, date and how you paid. For a crypto payment, the transaction ID and the sending address. For a card payment, the payment is taken by our payment provider: we receive confirmation that it was paid and never see or store your card number.
  • Your shop, if you use it: the orders your customers place with you and the payment screenshots they upload for you to check. Where automatic screenshot checking is switched on, the screenshot is read by an AI service provider to give you a first opinion; the decision stays yours.
  • Support: the tickets and messages you send us and our replies.
  • Assistant: questions you type to the built-in assistant, and the facts about your own account it looks up to answer them.
  • Security: a record of important actions in your account (who did what, when, from which address), and, if you turn on the app lock, a hashed PIN or a device key for that device.
  • MikBot: your router serial number, your Telegram chat ID, your bot token (needed to send your bot's messages; kept encrypted), the users the bot created, a log of bot actions and your bot settings. Router backups made with MikBot are sent straight to your Telegram chat and are not kept by us.

We do not see, log or inspect the content of anyone's internet traffic, and we do not keep a record of the websites your customers visit.

3. Why we use it

To run the services you asked for: to authenticate your users and apply their limits, to show you your dashboard, to activate and renew plans, to send service emails (such as payment confirmations, reminders before a plan ends and security alerts), to answer support requests, and to prevent abuse. We do not sell your information, we do not show advertising, and we do not use your customers' information to market anything to them.

4. Who we share it with

Only the service providers needed to run RadiusNest, and only what each one needs:

  • our hosting and backup storage providers;
  • our email provider, for the emails we send you;
  • Telegram, for messages sent through your bot;
  • Google, only if you use Google sign-in;
  • our payment provider, if you pay by card;
  • Privatus Analytics, a visitor-statistics service on this public website only (not in the dashboard): it counts visits, the pages viewed, clicks and how fast pages load, and receives technical details such as your IP address, browser and the page you came from;
  • public blockchain networks and the services that read them, to find a crypto payment;
  • an AI service provider, for questions you put to the assistant and for screenshot checking in your shop.

These providers may process information in other countries. We may also disclose information where the law requires it.

5. How long we keep it

  • Login logs (accepted and refused login attempts): 60 days.
  • The record of actions in your account: 12 months.
  • Your account and network data: for as long as your account exists. We do not delete an account on our own when a plan ends.
  • When you ask us to delete your account: it is removed from our live systems within 30 days. Encrypted backups are replaced on a rolling basis, so the last backup copies are gone within 60 days after that.
  • Payment records may be kept longer where the law requires it.

6. Your choices

You can see and correct most of your information in the dashboard. You can ask us to export or delete your data, or ask any question about it, at support@radiusnest.net. If one of your own customers asks us about their information, we pass the request to you, because that information is yours to manage.

7. Security

Connections to the dashboard are encrypted. Passwords for dashboard logins are stored hashed. Each provider's data is kept separate from every other provider's. Each router has its own encrypted link to the service, and backups are encrypted. No system is perfectly secure; if we learn of a breach that affects your data we will tell you.

8. Cookies and browser storage

The dashboard uses one cookie to keep you logged in, and stores a few settings in your browser. This website stores your theme choice and, on the MikBot page, your serial number and chat ID in your own browser so the forms fill in faster. We do not use advertising cookies. The public website (radiusnest.net, not the dashboard) loads a visitor-statistics script from Privatus Analytics, described in section 4.

9. Changes

We may update this policy. The date at the top shows the current version; if a change matters to you we will tell you by email or in the dashboard.