Refund policy

Last updated: 2 October 2026

What is covered

• Every payment for a RadiusNest plan or a MikBot plan - a first plan, a renewal or an upgrade, for any period (1, 3, 6 or 12 months) - refunded in full when you ask within 14 days of that payment.
• Every way of paying: card and crypto.
• After the 14 days: if a fault on our side stops your plan from working and we cannot fix it, we refund the unused part of the period you paid for.

How to ask

1. Write to support@radiusnest.net from the email address of your account.
2. Tell us the name of your account, and the date and amount of the payment.

We answer within 2 working days and send the refund within 10 working days of your request.

How the refund is sent

• Card: back to the same card, through the payment provider that took the payment. Your bank may need a few more days to show it.
• Crypto: back to the wallet address the payment came from, in the same coin and on the same network. The amount is the amount of the coin that we received. We cannot make up for a change in the coin's price between the payment and the refund.

When a payment is refunded, the plan it paid for ends. Your account and its data stay in place, so you can come back later.

What is not covered

• A crypto payment sent on a different network or to a different address from the one shown. Such a payment does not reach us and cannot be recovered or refunded by us.
• A payment made more than 14 days ago, other than for a fault on our side as described above.

Try before you pay

Every plan starts with a free trial that needs no payment details, so you can connect a router and check that everything works before paying anything. See the pricing page.

Your legal rights

This policy is in addition to any right to a refund that the law of your country gives you, and does not limit it.

Questions: support@radiusnest.net. This policy is part of our Terms of service.