Terms of service
Last updated: 2 October 2026
These terms are the agreement between you and Muhammad Ilyas, trading as RadiusNest ("RadiusNest", "we", "us"), for the services described below. By creating an account, starting a trial or paying for a plan you agree to them. If you use the services for a business, you agree on behalf of that business.
1. Who we are
RadiusNest is an online software service owned and operated by Muhammad Ilyas, a sole proprietor trading as RadiusNest, and offered at radiusnest.net. You can reach us at support@radiusnest.net.
2. What we provide
- RadiusNest - hosted software for internet service providers and Wi-Fi hotspot operators who use MikroTik routers. It checks your customers' logins, applies the speed, data and time limits of the packages you define, and gives you a web dashboard for users, vouchers, packages, resellers, staff and your own takings. It includes a self-service page and a Telegram bot for your own customers.
- MikBot - a separate, simpler service: a Telegram bot through which you and your staff manage users on one MikroTik router.
Both are software subscriptions. We do not provide internet access, network equipment or any telecommunications service, and we do not handle the money your customers pay you: that goes to you directly, by whatever means you arrange.
3. Your account
- Give accurate details when you sign up, and keep them up to date.
- Keep your password, your router setup scripts and any bot token private. Anyone who has them can act as you. Tell us at once if you think your account is at risk.
- You are responsible for what is done through your account, including by the staff and reseller logins you create.
4. Free trial
New accounts can try the service free of charge for a limited number of days, shown on our pricing page. No payment details are asked for. Free trials are limited to one per router or account. When a trial ends you can choose a plan or simply stop.
5. Plans, prices and payment
- Plans and current prices are on our pricing page and in your dashboard. Prices are in US dollars.
- You pay in advance for a period of 1, 3, 6 or 12 months. The price is the monthly price of the plan multiplied by the number of months.
- Nothing renews by itself. We do not take recurring payments. Before a period ends we send reminder emails, and you decide whether to pay for another period.
- Time you pay for is added after your current end date, so renewing early never loses days. An upgrade starts at once; a cheaper plan starts when the current period ends.
- When a period ends without renewal, your users keep working for a few grace days; adding new users is paused. After the grace days the service stops authenticating your users until you renew.
- Ways to pay. The ways to pay that are available to you are shown at checkout. Where payment by card is offered, the payment is taken by our payment provider, which may act as the reseller or merchant of record for that sale; its name appears at checkout and on your receipt, and its own terms apply to the payment itself. We never see or store card numbers.
- Crypto payments must be sent on the network shown and in the exact amount shown. A payment sent on a different network, or to a different address, may be lost and cannot be recovered or refunded by us.
- Prices may change for future periods. A period you have already paid for is not affected.
- Any taxes, card or bank charges, or network fees on your side are yours to pay.
6. Refunds
If you are not happy with a plan you paid for, write to support@radiusnest.net within 14 days of that payment and we refund it in full - whichever way you paid. You do not have to give a reason.
How a refund is sent, what is covered and what is not are set out in our Refund policy, which is part of these terms.
7. Cancelling
There is no contract period and no notice to give. To stop, do not renew: the plan runs to the end of the time you paid for. You can also ask us to close your account and delete its data at any time.
8. Your customers, your network, your responsibility
- You run your own internet business. Any licence, registration or record-keeping that your country requires for selling internet access is your responsibility, as are your own terms with your customers.
- The information about your customers that you put into the service is yours. We process it only to provide the service to you, as described in our Privacy policy. You are responsible for having the right to collect it and for telling your customers how it is used.
- You are responsible for your routers and for keeping a working way to reach them. Setup scripts change the configuration of the router you run them on; read what a script does before you use it.
9. Acceptable use
You must not use the services:
- for anything unlawful, or to help others break the law;
- to attack, scan or disrupt other networks or systems, or to send spam;
- to try to get into other customers' accounts or data, or to get around the limits of your plan;
- in a way that overloads our systems or harms the service for others;
- to resell the dashboard itself to others as your own product without our written agreement. (Selling internet access to your own customers through it is exactly what it is for.)
We may suspend or close an account that breaks these rules. Where it is reasonable to do so we will warn you first.
10. Availability and changes
We work to keep the services running at all times and we keep encrypted backups, but we do not promise that the services are never interrupted or free of faults. We may add, change or remove features; if a change takes away something important that you paid for, tell us and we will put it right or refund the unused time.
11. Liability
The services are provided as they are. As far as the law allows, we are not liable for indirect or consequential losses, such as lost income, lost customers or lost data, and our total liability to you for any claim is limited to what you paid us for the service in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
12. Suspension and closing an account
You may close your account at any time. We may suspend or close an account for a serious or repeated breach of these terms, or where the law requires it. If we close an account for a reason that is not a breach on your side, we refund the unused part of the period you paid for.
13. Trademarks
MikroTik and RouterOS are trademarks of MikroTik SIA. RadiusNest is an independent service and is not affiliated with, endorsed by or sponsored by MikroTik. Telegram and WhatsApp are trademarks of their owners.
14. Changes to these terms
We may update these terms. The date at the top shows the current version. If a change matters to you we will tell you by email or in the dashboard before it takes effect; continuing to use the services after that means you accept it.